To lodge a formal complaint, please use this form. Complaints must be filed within 30 days of the alleged incident(s). Anonymous complaints or incomplete forms will not be investigated. This form is to be completed only after a resolution at the team level with the parent rep is found to be unsatisfactory by the Complainant.
I confirm that the information completed in this form are accurate and truthful and are free from any mal-intent
I understand that this form will be sent to our Director of Risk Management and information will be shared with the Dispute Resolution Committee. A follow up will be issued within 3 business days or earlier depending on the nature of the complaint.
Follow up emails will not be responded to during the time frame mentioned above